Jump to a Topic:
  • I Forgot My Password!

    If you can't log in to your account, try resetting your password by following the directions below. How to Reset Your Password Step 1: Go to the Greenvelope sign in page: https://www.greenvelope.com/sign-in Step 2: Enter your account email. Step 3: Click the "Forgot your Password?" link. You wil...

  • Guests Must Scroll Up/Down to See Full Card

    Larger screens will see the full invitation without scrolling, but smaller screens may need to scroll up and down. We have experimented with resizing the invitation to fit the screen in the past, but the problem with this method is that the guests have trouble reading the smaller text when the invit...

  • All Other Issues – Clear Your Cache

    Clearing your browser’s temporary files (the cache) often solves many issues. If you have any unresolved issues, please perform the following steps: Step 1: Log out of your Greenvelope Account. Step 2: Clear your Internet browser Cache (see below.) Step 3: Close your Internet browser. Step 4: Re-O...

  • Some Guests do not see a Spinning Envelope

    This sounds like some of your guests may have slow internet and/or outdated browsers. Our system automatically detects if the computer is too old (or the internet is too slow) to show the spinning animation and just shows a static version of the card to make sure the guest receives the information i...

  • Music Not Playing Automatically on iPhone

    Apple currently prevents their devices from automatically playing music/video files once they are downloaded. Here is a direct message from Apple: "To prevent unsolicited downloads over cellular networks at the user’s expense, embedded media cannot be played automatically in Safari on iOS—the user a...