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  • Track Step Overview (Video)

    Please enjoy a short video about how to use the track step. Related Article Links: View Opened Cards View Undeliverable Cards Manually Submit or Change a Guest's RSVP Send Thank You Notes

  • View Opened Cards

    ​How to View Opened Cards Step 1: Click the “Send” step. Step 2: Click the “Opened" tab.

  • View Undeliverable Cards

    ​How to View Undeliverable Cards Step 1: Click the “Send” step. Step 2: Click the “Undeliverable" tab. *NOTE* For a more detailed response code for a bounce back, you may view the contact history.

  • View Unsubscribed Contacts

    Unsubscribed contacts are contacts who have chosen to opt out of future correspondence with ​your Greenvelope Event. They are still able to RSVP and view your card, but will not receive any future reminders or mailings. How to View Unsubscribed Contacts Step 1: Click the “Send” step. ...

  • How to Re-Subscribe a Contact

    How to Re-Subscribe Step 1: Click the “Send” step. Step 2: Click the name of the contact you would like to re-subscribe to edit that contact. Step 3: Open the Advanced Contact options by clicking "show advanced." Step 4: Make sure the status drop down says "Active".

  • View Contact History

    ​How to View Contact History Step 1: Click the “Send” or "Track" step. Step 2: Click the "Down Arrow" icon in the Actions column next to the desired contact. Select "View Guest History". Step 3: A Pop Up Window will appear with the Guest History. ​

  • View RSVPs and Track Responses

    ​How to View RSVPs Step 1: Click the “Track” step. Step 2: You may filter responses by RSVP status using the tabs. *NOTE* RSVP functionality is only included in our invitation packages. Therefore, Save the Dates, Announcements, and Cards are unable to accept RSVPs. If you did...

  • Manually Submit or Change a Guest’s RSVP

    If a guest does not respond through the system, but you know his/her response, you can manually submit an RSVP. This feature is especially useful to keep track of Offline Contacts that may have received a paper invitation. ​How to Change a Guest's RSVP Step 1: Click the “Track” step. ...

  • Manually Clear/Reset a Guest's RSVP

    You can manually clear the RSVP data tied to a guest on the "Track" page. This feature is especially useful to reset initial guests who were helping you during initial testing of Greenvelope. ​How to Clear/Reset a Guest's RSVP Step 1: Click the “Track” step. Step 2: Clic...

  • Schedule RSVP and Event Reminders

    With Greenvelope, there is no need to manually email and follow up with guests. You may automatically schedule reminders from within your tracking page. Set RSVP reminders to alert your guests of an upcoming RSVP deadline. Also, you may set event reminders to make sure guests remember the details of...