Our Customer Support Philosophy

Last Updated: Jun 07, 2018 09:06AM PDT

A Letter From Greenvelope's Founder

Since our launch in early 2010, customer support has been a pivotal component of our business philosophy.  Each member of the Greenvelope team is trained to provide customer support so we are always offering the most excellent and direct service, in house. Rather than outsourcing our support, we found that having the entire team keeping a pulse on our customer’s experience (from our lead developer to our interns) is critical to maintaining a strong relationship with our users and their needs. Providing direct customer support, allows us to keep our pipeline full with ideas collaboratively developed from conversations with our users. 

We pride ourselves with the fact that we are able to provide such personalized support, but we also strive to maintain a work life balance. Since we still have a small and growing team, we are currently limited to providing support 8:00am-5:00pm Monday-Friday (Pacific Standard Time). This works well for the majority of customers, but we do understand that sometimes people work on last minute deadlines and we strive to accommodate these needs. If needed, we stay at the office late on a Friday, wake up in the middle of the night to help international customers, or return calls on a Sunday.

I always enjoy talking to customers and appreciate feedback to improve the Greenvelope experience.  Feel free to call me directly at 1-888-505-2588 extension 4. If I am unavailable, please leave a message and I will return your call as soon as possible.

Looking forward to hearing from you!

Regards,

Sam Franklin
Greenvelope Founder

Read Sam's Blog Post on Customer Service